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Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an Ballad Of The Essex - Brian Keane - Into The Deep: America, Whaling & The World Microsoft global customer service number.
I understand your concern as you are unable to use your scan from your scanner and getting the above error. This issue might have occurred due Slide - 21 Windows - 21 Windows corrupted or outdated drivers and there is any third party software conflict.
Try the printer diagnostic utility as this resolves many common printing issues. Wait until the status light turns green to indicate that the scanner is ready to scan. Your system may not work properly if you use a USB cable other than the one that came with your scanner. The scanner may not work properly when connected to the computer through more than one USB hub.
The scanner may not work properly when your computer is in standby mode Windows or sleep mode. Restart the system and try scanning again. Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.
Lets follow the below methods and see if this helps. Method 1: Hardware and device troubleshooting. In the new window, click Hardware and Sound. In the list of options, click on Hardware and Devices. Click Next and follow the on-screen instructions. Method 2 : Uninstall and reinstall the drivers. Type devmgmt.
Under Print queues, right click on the printer and scanner drivers and Uninstall Each of them. Later contact the device manufacturer's website and download the latest drivers and check if it helps. Let us know if this helps. Keep us posted for further assistance, we are here to assist you. Did this solve your problem? Yes No. Sorry this didn't help. Sorry for the delay in response. Are you still facing the issue?
Also install the latest Slide - 21 Windows - 21 Windows from the manufacturer website and check if it helps.
I suggest you to uninstall the printer and scanner drivers from device manager, visit the manufacturer website and download the latest drivers from Slide - 21 Windows - 21 Windows. This would probably fix the issue. Sorry for the inconvenience. When I try to use my slide scanner which is, according to the instructions, compatible with Windows 10 the image appears in the software window but when I click the scan button I get an error message Error, please switch video device driver to 'Microsoft Default Driver'.
How do I do this and will it affect anything else? I have the same problem. Site Feedback. Tell us about Slide - 21 Windows - 21 Windows experience with our site. ColinSymmonds Created on March 14, Slide - 21 Windows - 21 Windows This thread is locked.
You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Previous Next. User Replied on March 14, Follow the steps to install in Compatibility mode: 1. Right click the driver installation file and select Properties then tap or click the Compatibility tab.
Place a check in the Run this program in compatibility mode for: box. Tap the drop down box and select a previous operating system, then tap or click OK. Try installing the driver and check. Thanks for marking this as the answer. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response? ColinSymmonds Replied on March 24, In reply to A. Retirement Home - Equinoxx - The Absurdity Of Hate post on March 14, Nothing I have tried has worked.
I took my computer and scanner to my local computer shop and they were unable to do anything. In reply to ColinSymmonds's post on March 24, I omitted to say that I have used the scanner on two other computers with no problem. SujataMoktan Replied on March 31, Hi Colin, Sorry for the delay in response.
ColinSymmonds Replied on March 31, In reply to SujataMoktan's post on March 31, I have tried all the above but I still get the error message.
SujataMoktan Replied on April 12, In reply to ColinSymmonds's post on March 31, Hi Colin, Can you provide the exact model of the scanner? ColinSymmonds Replied on April 12, In reply to SujataMoktan's post on April 12, I have tried that and had no success. SujataMoktan Replied on April 14, In reply to ColinSymmonds's post on April 12, Thank Forever In Love - Various - Fido Apresenta Número 1. In reply to jamesdavel's post on August 22, I have the same problem When I try to use my slide scanner which is, according to the instructions, compatible with Windows 10 the image appears in the software window but when I click the scan button I get an error message Error, please switch video device driver to 'Microsoft Default Driver'.
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